Refund policy

Returns, Refunds & Cancellations

At ÈLYN Parfumerie, we take care to ensure that every order is carefully prepared and packaged before it leaves our hands.

Change-of-Mind Returns

As our fragrances are personal-use products, we do not accept returns or exchanges due to change of mind, preference, or simply not liking a fragrance after purchase.

We encourage customers to review the fragrance descriptions and scent profiles carefully before placing an order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, leaking, or contains an incorrect item, please contact us at elynparfumerie@gmail.com within 7 days of delivery.

Please provide your order number together with clear photographs and/or video showing the condition of the item and packaging. This allows us to assess the issue and determine the appropriate resolution.

Where the issue is confirmed to be attributable to ÈLYN or occurred during fulfillment or delivery, we will provide either:

• a replacement of the affected product; or

• a refund of the purchase price of the affected product.

For approved defective or damaged claims, ÈLYN will cover reasonable return shipping costs where a return is required.

Order Cancellations

Orders may be cancelled before they have been processed and shipped. To request a cancellation, please contact us as soon as possible at elynparfumerie@gmail.com with your order number.

Once an order has been shipped, it can no longer be cancelled under this policy.

Approved refunds will be processed to the original payment method used for the order. The time it takes for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

Nothing in this policy limits any rights or remedies available to consumers under applicable Philippine consumer protection laws.